We appreciate your recent purchase, but if item isn’t quite right, we will be glad to help you with a return or exchange. If you return your item to a local Russell’s store, we will waive the $10 shipping fee. We always waive the $10 shipping fee on an exchange when you use the provided shipping label and package the item as directed.
1. Returned merchandise may not show any sign of wear. Tags and packaging must be intact. Try on boots on a carpeted surface only. Hard surfaces will scuff the sole and heel of the boots.
2. Items must be returned within 60 days of receipt.
3. A return shipping fee of $10 will be deducted from your refund. For defective items or returns due to our mistake, this fee will be waived.
4. Original shipping and handling charges are non-refundable.
5. Merchandise must be returned in its original packaging (e.g. boot box) and placed in a shipping box or bag. Please do not apply tape or a shipping label directly on the boot box.
6. If you return your web order to a local Russell’s location, bring your original receipt. We will provide a refund, exchange or store credit and waive the $10 shipping fee.