All products marked with the "Quick Ship" icon are in stock and ship the following business day from our Florida store locations. Quick Ship items must be ordered by 8:00 AM EST on Monday, December 15th to receive by Christmas via UPS Ground Shipping.
All orders require 2-3 business days for processing and shipment. Please note this window may extend to 5-7 business days if shipping direct from the manufacturer.
For questions regarding the status of your order, please email firstname.lastname@example.org for assistance.
If your order status reads "pending" or "waiting fulfillment", this means that your item is being shipped directly to you from the manufacturer. Once we receive tracking from the manufacturer, an email is sent to you with this information.
At this time, we do not offer international shipping.
You can check the status of your order by logging in to your account here.
If you do not have an account, simply refer to the shipping confirmation email received for tracking information.
Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from Russell's Western Wear, or a vendor, as well as other factors. To see if your order can be cancelled, call our customer service department at (813) 600 -5715 or email email@example.com.
Customer service is available Monday-Friday from 8 AM-5 PM.
If we are not able to cancel your order, you can return it to us for a refund (except shipping charges). Refer to our return policy for additional information.
Please contact us at firstname.lastname@example.org immediately. Provide the following info:
- Order number
- Item that is missing OR
- Incorrect item received
- Photos of items received
*All claims for orders with an incorrect or missing item MUST be made within 7 days of the delivery date.*
Please refer to our Return & Exchange policy here
Russell's processes returns within 3-5 business days of receipt by our Returns Department. When the return is processed, the customer is immediately credited and notified via email. Please be aware that some financial institutions are slower to report the refund on your credit or debit card and this could take up to 7 business days to process.
*If you paid via Paypal of Afterpay, this process may take longer. These are third-party providers and therefore, you will need to reach out to your provider directly for updates on your refund.*
You can check the balance of your gift card here.
Yes! We offer physical gift cards for purchase online here, by phone and in any of our retail locations. If purchased online, a physical gift card will be sent out the following business day via the mailing address provided at checkout. The card is sent from our corporate offices in Tampa, FL. Please allow for transit times based on your location. If you have any questions, please contact us at email@example.com.
In order to provide great prices for our customers, we have made the website our catalog. Catalog retailers charge higher store prices to make up for the costs associated with producing a printed catalog. Russell's has avoided these higher costs by utilizing our website as our catalog.
If you would like to place an order and do not have a computer, feel free to contact us at 813-600-5715.