Last updated December 2020
We also do not support SPAM. We are committed to sharing information and advertising promotions to our valued customers and we respect their privacy. Each of our email special promotions come with a simple "unsubscribe link" that permanently removes your address from our list.
Types of personal information we may gather
Russells.com gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.
- Purchases – When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.
- Non-Purchases – There may be instances when you are not making a purchase at Russells.com and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from Russells.com or enter a contest or participate in a promotion or survey sponsored by Russells.com.
- Personal Shopping Account – If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es)
- E-mail updates – When you subscribe to receive Russells.com e-mail updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your e-mail address. You can unsubscribe any time by clicking on the unsubscribe link in the email.
We may combine the information we collect from you with information we receive about you from other sources, such as address update services. In addition, we may collect personal information from you when you write a review on our Sites. However, we do not ask, and you should not enter, your full name anywhere in your review.
Information We Collect Automatically
When you visit the Sites, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.
We may collect other types of personal information such as demographic data (e.g, household income, age, etc.) to our customer records. See below for information about how to request to have your information deleted.
Cookies also help us:
- Determine which features and tools you use, and which pages you visit on Russells.com.
- Remember which items you've placed in your shopping bag.
- Enable you to check out faster if you've created an account with us.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FORM_KEY||Stores form key used by page cache functionality.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wish List.|
We also contract with a third-party advertising partner to serve ads on our behalf across the internet and sometimes on this site. They will collect and use anonymous information about your visits to and interactions with our website using technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partner, visit the Network Advertising Initiative at www.networkadvertising.org/choices . Opting out will not in any way affect your use of our site.
We may also use web beacons and/or tracking pixels on the Sites, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your visit to the Sites, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Sites. Web beacons help us analyze our Site visitors' behavior and measure the effectiveness of the Sites and our advertising. We may work with service providers that help us track, collect and analyze this information.
We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Use of Information
Disclosure of Information
Please note that if you voluntarily submit any personal information for posting on the Sites, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
Our Email Program
If you have agreed to receive marketing emails from us, you can opt out anytime by clicking the unsubscribe link in the emails. We might still send emails to you about your transactions, accounts you have with us and any contests, sweepstakes you have entered. You may still receive marketing text messages if you have opted in to receive them.
Mobile Text Summary Terms & Conditions: You will receive up to  messages per month regarding Russell's.
Message & Data Rates May Apply. This service is available for subscribers on AT&T, Verizon Wireless, T-Mobile®, MetroPCS, Sprint, Virgin Mobile USA, Centennial Wireless, and others in the US. The wireless carriers are not liable
for any delays or undelivered messages. Users will receive SMS MT if the device cannot support MMS. For help
in the US, text HELP to 700-00. You may also email firstname.lastname@example.org or call (813) 600-5715. You can stop mobile subscriptions at any time by sending the text message STOP to the phone number 700-00 in the US. Your phone must be able to receive text messages.
Terms on this page apply to subscribers who subscribe to distribution lists managed by users of Russell's service.
How to Unsubscribe From Russell's SMS Service.
All subscribers have the ability to unsubscribe or change their personal subscription settings at any time.
To unsubscribe from Mobile Texts: Text STOP to the phone number that you do not wish to receive messages
NOTE: Message and data rates may apply.
If you believe that your contact information was collected by a user without your consent and would like to report spam, please call (813) 600-5717. When reporting any offending party, please
include the contact address or number that sent you the spam, the username of the sender, and the message or first few sentences of the message that you believe is spam. Russell's has a zero tolerance spam
Children's Privacy at Russells.com
Russells.com, does not sell products for purchase by children. We sell children's products for purchase by adults. Russells.com is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent.
Access, Correction & Deletion
We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.
If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us by using our Contact Us Form.
Your California Privacy Rights (California Residents)
California residents have the right to request once per calendar year a list of the companies with which we may share personal information for the third parties’ direct marketing purposes and a list of the categories of such personal information shared. California residents may make this request by filling out and submitting the web form found on the left side of this page labeled “CCPA Info Request”, by using our Contact Us Form, or by calling 1-(813) 600-5715 If emailing, please include "California Privacy Request - Right To Know" in the first line of the description and your California mailing or street address.
If you are a California resident, you also have the right to access, or to request that we delete, any Personal Information we have collected about you, and inquire about our collection, sale and disclosure of your Personal Information. California residents may make this request by filling out and submitting the web form found on the right side of this page labeled “CCPA Delete Request”, by using our Contact Us Form, or by calling 1-(813) 600-5715. If emailing, please include "California Privacy Request - Request To Delete" in the first line of the description and your California mailing or street address.
Your exercise of these rights will have no adverse effect on the price and quality of our services.
California residents may request further information about compliance with California law and to make a request under California law by using our Contact Us Form. Please include "California Privacy Rights Request" in the first line of the description and your California mailing or street address. Please do not include any attachments.
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Sites. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
Use By Non-US Residents
The Site is operated in the United States under United States law. We do not intentionally offer goods and services to individuals outside of the United States. If you reside in another country, please be aware that any information you provide to us will be collected and stored in the United States or other countries that may have data privacy laws that are less protective than the laws where you reside.
Right to Lodge Complaints
We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.