Return and Exchange Policy

CONTACT CUSTOMER CARE

Email: info@russells.com
Phone: (813) 600-5715 
Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST

Returns Form
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RUSSELLS.COM RETURN POLICY

Can I Return My Purchase?

  1. Russell's will gladly accept your returns for exchange or credit within 60 days of purchase.
  2. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. 
  3. You must complete our Merchandise Returns Form in order to return your merchandise. Please place the completed form inside your return packaging.
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How to Ship Your Return or Exchange?

  1. To begin your return process please email info@russells.com and include the order number, style & reason for return. If an exchange is needed please indicate the updated style and size. Our customer care team will send back a return label upon receipt.
  2.  A small flat rate shipping fee of $10 will be deducted from your refund when the return label is issued by Russell's. If the item is defective or we made a mistake, the fee will be waived.
  3. Please wrap the package securely, insure it, and include the original Russell's invoice you received with the shipment. Please indicate the reason for return on this PDF returns form.
  4. Original shipping and handling charges are non-refundable.
  5. Russell's processes returns within 3 business days of receipt by our Returns Department (see below for address).  When the return is processed, the customer is immediately credited and notified via email.  Please be aware that some financial institutions are slower to report the refund on your credit or debit card and this could take up to 7 business days to process.

    Send directly to: 
    Russell's Western Wear
    Returns Department
    6027 N. Dale Mabry Hwy.
    Tampa, FL 33614

Returning to a Store

  1. If you purchased online and want to return it in a store, you must take a printed copy of your order to the store with your merchandise.  Requests for product exchanges are completed immediately in store. Returns seeking a refund are accepted in store, but refund processing is completed by Russell's Customer Care Department and may take up to 7 business days.

IN-STORE RETURN POLICY

  1. In the event you purchased from a store, exchange or store credit is available within 60 days of purchase with the original sales receipt.
  2. Refunds may be issued within 30 days of purchase with the original sales receipt and issued to the same tender as the original transaction.
  3. Cash refunds will be issued via a company check. The check will be mailed within 3 business days of the transaction.
  4. Returns without receipt will be exchanged, or store credit issued, at the last sale price.
  5. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. 
  6. BOGO Sale Refunds: Full discount will be deducted from the refund total on wither item returned.

Problems, Questions or Suggestions?
If you have any questions regarding your order, please e-mail us at info@russells.com.
You may also contact us by telephone: (813) 600-5715

Our Customer Service Department is open Monday – Friday from 8:30 am to 4:30 pm Eastern Standard Time.

Thank you for shopping at Russell's.com!