Free Shipping on All Orders + Free Returns!

Return and Exchange Policy


Phone: (813) 600-5715 
Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST

Free Returns Form
Download PDF

Can I Return My Purchase?
Russell's will gladly accept your returns for exchange or credit within 90 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. 

How to Ship Your Return or Exchange
To return or exchange your purchase, please wrap the package securely, insure it, and include original Russell's invoice you received with the shipment. Please indicate the reason for return on this PDF returns form.

Russell's processes returns within 3 business days of when the returned product is received by our Returns Department (see below for address).  When the return is processed, the customer is immediately credited.  Please be aware that some financial institutions are slow to report the refund on your credit or debit card.  

Send directly to:
Russell's Western Wear
Returns Department
6027 N. Dale Mabry Hwy.
Tampa, FL 33614

Returning to a Store
Russell's stores accept returns for purchases placed online; however, you must take a printed copy of your order to the store with your merchandise.  Requests for product exchanges are completed immediately in store. Returns seeking a refund are accepted in store, but refund processing is completed by Russell's Customer Service Department and may take up to 4 weeks.

Problems, Questions or Suggestions?
If you have any questions regarding your order, please e-mail us at
You may also contact us by telephone: (813) 600-5715

Our Customer Service Department is open Monday – Friday from 8:30 am to 4:30 pm Eastern Standard Time.

Thank you for shopping at Russell'!